The product is easy to install, thus reducing installation time and labor cost. Ragnar Hernandez and Howard Bernstein provided us with prompt service. I received from TileRedi a shower pan that was very badly damaged. Please feel free to use me as a reference whenever you need to. We were very impressed with the service as we received the missing parts from you the following day and were able to complete our project in a timely manner. Base'N Bench® Shower Kits take the hassle out of measuring and designing a shower with a built-in seat. We have recommended you and your products to our contractors, friends, and neighbors, who are most impressed, with the final outcome of our handicapped-accessible remolded bathroom. At Westgate Resorts we pride ourselves on delivering the highest quality resort vacation units in the industry. This warranty gives you specific legal rights. Our neo angle shower bases make it easy to transform a corner of your bathroom into a fabulous designer shower stall. Any flexing at all would cause a failure. Two distinct models will appeal to your specific design preference. It's nice to deal with people that want to help. In addition, because our products are Ready-to-Tile™, the finished shower and bathroom can have an upscale tile, stone, or marble design. I have recommended your product and company to several people already. We have the industry's largest selection of one-piece Ready-to-Tile™ shower pan models, giving you many design options: linear trenches, tileable drain tops or designer drain grates, Infinity Shower Floor™ with slot drain, single or multi-curbs or barrier free accessible entrances; and the shower tile can match, coordinate with, or accent the rest of the bathroom tile design. I will highly recommend your company to others. Single Threshold Shower Base Tile Redi Shower Pan Installation Demo | The Home Depot YouTube The Best Tile Ready Shower Pans 1-855-750-REDI (7334). Service has been great dealing with you. Tile Redi® has had a two hour fire penetration test relating to the substrate on which the shower pan is installed. Our videos (links below) show you how to install a tile shower pan and a tileable shower shelf. Besides the return, you have reassured a positive attitude towards your company so hopefully the product is as good as the service you have provided. Start Shopping TILE-BASIN® SHOWERSLOPE⢠MUD BED COMPETITORS Supports use of small pebble tile: Capable of custom configurations: Fast and easy installation: Substrate inhibits mold growth: Shower pan is pre-sloped to the drain: Immediate foo We were very pleased to find how quickly installtion could take place, saving us construction time and costs, not to mention peace of mind against leakage and impacts to our resort customer service. Redi Base® triple curb shower bases are used in more open peninsular shower designs that feature a back framed wall, two glass or partial walls, and an entrance opposite the framed wall. Redi Free® Barrier Free shower pans, including ADA shower pan models, are available in each of the product lines to provide a walk in or roll-in entrance for your preferred shower design. We are currently next door to the Lowes hotel renovating the James Royal Palm as well as the Hotel Zamora in St. Pete Beach. The manufacturer warrants to the original user that any Product covered by this warranty shall be free from defects in material and workmanship for three (3) years from the date of the original sale of the Product, subject to the conditions specified herein. So whether you are an experienced do-it-yourselfer, or a first time novice fretting over whether to undertake your bathroom renovation, Tile Redi® shower bases, shower niches, shower benches, and shower ledges are the do-it-yourselfers preferred solution for shower products installations in upscale tile shower design and bathroom remodeling projects. I've already retiled the area once. Available with single or multi curbs in a variety of sizes. Tile Redi will, at its option, repair or replace the defective Product with the same or, if not available, a comparable product. Tile Redi shower pans are designed to replace your plastic shower tray and act as a suitable base for tiles. Tile Redi®, world-leading manufacturer and marketer of pre-formed, one-piece shower pans and related accessories, brings Wonder Drain to market, the only one-piece tile-able shower pan with hidden drains combined with square tile-able drain grates. Below the product details click on the "Instructions" tab. From a person dealing with customers daily (although a different field; but customer related) I can well appreciate the occational "Job well done"! So far we're sold on Tile Redi! I just wanted to send a message to the Company regarding my experience installing a tile redo shower pan. Some small amount of flexing is expected. Tile Ready® brand Ready-to-Tile™ shower products are easy-to-install and leak proof! THIS LIMITED WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF THE MANUFACTURER. The ease of installing the pan along with the integral slope has shortened the schedule dramatically. If you pack the mortar mix the pan will not set into the mortar mix. The Tile-Redi seems a little easier as it is all molded out of one piece of plastic, drain and all. Every time we have contacted you, you have responded in a most timely fashion: a rarity, in today's world. 10% restocking fee will apply to all exchanges. x 48 in. Tile Ready® brand Ready-to-Tile™ shower products offer state of the art solutions for you and your customers, and they are easy-to-install and leak proof! If a Tile Redi® product is found to be defective in materials or workmanship after inspection by an authorized Tile Redi representative, Seller will repair or at its option exchange the product for a similar model. The installation time for Tile Redi® shower pans is 30 minutes or less, and therefore dramatically reduces the cycle time for installing shower pans, and reduces the time, money and labor associated with the installation of an upscale tile, marble, or stone shower. I just wanted to let you know, I appreciated your timeliness and professional customer service. With a Tile Ready® brand shower pan, an installer can install the shower pan in the bathroom shower, and then on the same day, set the same tile, marble or stone you are using in the bathroom directly on the shower pan. This morning I received a delivery of a damaged TileRedi shower pan and to my surprise, neither the distributor (faucetline.com) or the shipping company (Estes) cared to about me or my order. The Tile Redi pans save us on installation time, saving us hundreds of dollars and insure a more leak-proof shower base. Redi Ledge® recessed step offers an innovative and safe way to shave your legs in the shower. Your tech team sent me an email with instructions. This limited warranty is provided by the Tile Redi company which sold the Product to the original end user and shall be the exclusive remedy against the manufacturer relating to the Products. Learning about shower pans is as sexy and âinterestingâ as seeing your Mother in Law âattemptingâ to imitate your teenage daughterâs hot new look. We called customer service, expecting (the norm these days) someone that would not be helpful, but we were very pleasantly surprised when they offered to correct our order, with virtually no question. Nowhere else will you find a shower pan that is one piece, prepitched, with integrated curb(s) or entrance, splash walls, and PVC drain. So whether you’re designing a single family home, a high-rise condo, a garden apartment complex, or an exotic hotel resort community, Tile Ready® shower bases, including Redi Trench®, WonderFall Trench™, Wonder Drain®, Bathtub Replacement™, Redi Free®, Redi Base®, and Redi Your Way® models; along with our Ready-to-Tile™ niches, benches, and shaving ledges, are the right solution for you! Do you still manually construct and pitch shower pans and curbs, and use shower liners? Doug took care of me last week. It sounds like the Tile Redi shower pan installation you are installing requires additional mortar to fill any high and low areas underneath the shower pan which may be causes a flex. This product contains one or more chemicals, including Chromium, known to the State of California to cause cancer and birth defects or other reproductive harm. Tile Redi® provides 3 valuable tools to make your installation easy and worry free: With normal use, there is no weight limit for Redi Bench® shower seats. Had to couter-sink long concrete screws into the floor and seal with silicone (similar to the instructions on how to install the corner seats). Keep up the great work! You have shown so much more care for your customers than I have received from Home Depot. The manufacturer’s dealers agree to furnish a copy of this limited warranty to all customers who purchase the Product from a dealer. This warranty gives you specific legal rights, and you may have other rights which vary from state to state. Your sales staff was very helpful and knowledgeable. With the Tile-Redi pan I was going to put the cement plywood on the walls. The design options are truly endless! Are you worried about building your own tiled shower base or tiled shower pan? There is a high sand content (4-1) which will not set hard unless packed. This limited warranty does not cover glass products (other than REDI DOOR® shower enclosure products) and excludes all wear items. You will see remodeling your shower can be fast and easy. Thanks Doug, always nice to work with someone who gets things done without hassle or delay -- that's real customer service!! Thanks for your speedy response and the Great Customer Service. WonderFall Trench™ shower pans are a designer shower pan with a tiled slot drain and an Infinity Shower Floor™. The manufacturer is not responsible for the cost, including labor, of removal or reinstallation of a Product requiring warranty service or the cost thereof. I don't know if that's the problem or not. Choice of single curb, double curb, barrier free, or ADA entrance. Received the drain cover yesterday and opened today. We highly recommend Tile Redi and will be buying from them again for future projects. Find My Bathtub Replacement Browse Bathtub Replacement Models All Shower Pans, Redi Your Way® custom shower pans are available in any size and configuration. Arrived in 4 days as promised in perfect condition. It's a true pleasure to work with you and Tile Redi! We decided to use the “Tile redi” pre-formed pan system. Customer is responsible for exchange shipping cost. It's no wonder the first one was damaged. Redi Swing™ shower doors offer swinging doors in a variety or finishes and glass styles. I appreciate the quick work in getting the needed epoxy on its way to us. Find My Redi Ledge Browse Redi Ledge Models All Finishing Touches. We have the industry's largest selection of one-piece Ready-to-Tile™ shower pan models, giving you many design options: linear trenches, tileable drain tops or designer drain grates, Infinity Shower Floor™ with slot drain, single or multi-curbs or barrier free accessible entrances; and the shower tile can match, coordinate with, or accent the rest of the bathroom tile design. WHY? My husband thinks the shower pan is flexing under his 220 lb weight and this is making the tiles pop off. This compressed the cement under the pan and as a result the pan flexed when stepped after the cement had dried. Southland recently conducted a field-test of the proposed "Tile Redi" shower pan configuration. In order to make a warranty claim, the original end user must notify Tile Redi’s Customer Service Representative at 1-888-757-4002 of the date the Product was originally sold by the manufacturer, the registration code, and the nature of the defect in material and/or workmanship. I suggest that you do not use mortar mix. This site requires JavaScript. Since youâre reading this article you deserve a round of applause. Thanks for the help and the quick reply. Thank you so much for your help and for being a company who cares. Tile Ready® brand shower pan models include: Redi Base® shower pans come in over 100 standard models with a variety of sizes and drain locations. Find My Base’N Door Browse Base’N Door Models All Shower Kits. Bathtub Replacement™ shower pans are those models specifically designed to fit the footprint of the bathtub you remove when you are remodeling your bathroom. We had great success together on the Lowes Hotel is South Beach using your pans. The design options are truly endless! Get started today! Doug and TileRedi took the responsibility of a problem they did not cause and insured that I would receive my order in one piece and I am extremely happy I bought a TileRedi pan. The installation time for Tile Redi® shower pans is 30 minutes or less, and therefore dramatically reduces the cycle time for installing shower pans, and reduces the time, money and labor associated with the installation of an upscale tile, marble, or stone shower. You're fantastic, thanks for the prompt attention. Again, a prompt and very helpful answer. The first pan came defective as confirmed by the Tech, Sam. All is well. We were impressed with Kandice's customer service, and efficiency. A bond between the mortar and the tray doesn't seem necessary as long as firm contact is achieved. Also filled the gaps underneath with "good stuff" (through the screw holes - just prior to placing the screws). Tile Redi exceeded our expectations in all aspects. Thank you VERY much!! So whether you own or manage hotels, renovate existing hotels, establish shower base construction standards for your hotel brand, or you construct, specify, or design hotels or hotel bathrooms and showers, Tile Ready® shower bases, including Redi Trench®, WonderFall Trench™, Wonder Drain®, Bathtub Replacement™, Redi Free®, Redi Base®, and Redi Your Way® models; along with our Ready-to-Tile™ niches, benches, and shaving ledges, are the right solution for you! They are both knowledgeable in their products, experienced in their shower pans that can be directly tiled and have been very helpful in selecting the product sizes we needed. Redi Flash is a flashing systems invented by Tile Redi for purposes of addressing the waterproofing of the juncture between the tile ready shower pan and the shower board. Other companies sell products to do-it-yourselfers that cant be used in high end new construction, because they dont meet code requirements and are not UL Listed. Our questions were answered right away. The second pan came damaged. I would not have tackled this myself if it weren't for your product. Find My Redi Poxy Browse Redi Poxy Models All Installation Materials. Dear Catherine and All of the Tile Redi Employees Who Have Guided and Assisted Us. As soon as I saw your product I knew it was exactly want I wanted, and ordered it as soon as I got home from the show. Wonder Drain® shower pans feature a square tileable drain top that makes the drain invisible; all you see is your beautiful tiled shower floor! Same issues. Redi Base® Shower Pans. Our revolutionary Ready-to-Tile™ shower products have changed how bathrooms, tile showers, marble showers, and stone showers are constructed! The surface of our shower bases is Ready-to-Tile™: you can set tile directly on the surface of the shower pan once it is installed. Not only will Tile Redi® shower pans, benches, niches and shaving ledges save you time and labor during construction, but they will continue to protect your wallet for years after construction against claims from homeowners for water intrusion from a leaking shower. I was working as the Design Manager for the Aliante Casino in North Las Vegas, Nevada when we came across an opportunity to use a new and innovative product for a pre-formed shower pan system. We are remodeling some bathrooms and we ordered and received, in a most timely manner, our tileable shower plan. Lots of give in the pan and creaking when you stepped into it. Instructions were clear, but we needed some extra assistance. We are pleased to announce we have teamed with AECDaily, leader in distance learning, to provide you with a free 2 hour online course, "Designing and Installing Waterproof Tiled Showers with Curb Appeal.". Redi Trench® shower pans feature an integrated linear trench rather than a traditional drain for a design shower look; Redi Trench® is available in single curb, multi curb, Bathtub Replacement™, barrier free, and ADA models. The manufacturer does not have any control over the selection of product configuration, handling, actual installation, operating hardware or glazing material, and the manufacturer assumes no responsibility therefor. Keith is one heck of a sales person and answered my questions perfectly and also made suggestions in your products knowing what I was trying to accomplish so that boy needs a congratulations from the CEO of the company. Theyâre built to any size or shape. The installation went very smoothly. I am glad I chose your product for my project. The first pan shipped to me was damaged by shipper and you guys sent another promptly. www.aecdaily.com/sponsor/tileredi.com. The Buyer shall at its own expense apply for and obtain any permits and inspections required for the installation and/or use of the products. Let me know if you need us to send the old one back. Redi Bench® shower seats offer a safe and beautiful place to sit in the shower and there is a model designed to fit virtually every shower pan we manufacture. Available with single or multi curbs in a variety of sizes. Redi Bench® shower seats offer a safe and beautiful place to sit in the shower and there is a model designed to fit virtually every shower pan we manufacture. Tile Redi Redi Base 36 in. Then its time you looked at Tile Redi® tileable shower products for your installations of showers, including shower remodeling and bathroom remodeling projects. In addition, with your lifetime warranty, Tile Redi helps eliminate the guess work on who actually is responsible for the ensuing leakage of the conventional shower pan assembly. Tile Redi® shower pans are UL listed in the USA as a Plumbing Fixture. bags of mix and leveling the unit was easy. Re: Tile Redi Shower Pans I did one last year. Everything was fine, and it was able to be installed without too much delay. With our shower pans and tileable shower products, all customers receive consistent and high quality installation regardless of the installer's skill level. Thanks again for your help. You may also have other rights which vary from state/province to state/province. Base’N Door™ Shower Kits feature a shower pan and door sized to perfectly fit your project. Redi Niche® recessed shelves give streamlined, clutter-free shower walls with no leaks. If a product is defective or damaged in any way before or during installation, do not install it. My client ordered a Redi Tile shower pan which requires using epoxy thinset. The side splash walls ⦠The installation time for Tile Redi® shower pans is 30 minutes or less, and therefore dramatically reduces the cycle time for installing shower pans, and reduces the time, money and labor associated with the installation of an upscale tile, marble, or stone shower. Please feel free to use the following as a testimonial: The pleasant experience began with our telephone conversation with Sam, one of their sales / customer service representatives, who was patient, polite, understanding, and competent. You product completely eliminated that fear. Doug: Thank you for your great customer service! Used the Tile Redi shower pan for a master bath remodel. Bathtub Replacement™ shower bases are designed to fit the footprint of the bathtub you remove to replace with a shower. Bathtub Replacement™ shower bases are designed to fit the footprint of the bathtub you remove to replace with a shower. I have never dealt with any customer service any nicer than Kandice. Due to a poor and impatient decision on my part to install a Tile-Redi shower pan, I set the thing on my plywood floor with all pipes set, and, after reading the instructions, realized I should have put in a mortar bed first. Or delay -- that 's real customer service and great service entrance allowing... An Infinity shower Floor™ service, and stone showers are constructed have any flex if installed correctly required! Everything was fine, but we needed some extra assistance renovation or new construction know pleased! Which the shower is not necessarily the case, barrier free, or find a specifications. This was a big thanks goes to her for her service qualifying for HSW it. You once again for future projects Canada as a suitable base for tiles a dual shower unit! from a! I had to rip out the Tile Redi range is extensive, so there should have! Unbiased product reviews from our users your input, that is great customer service many! And would recommend them to anyone who asks filled the gaps underneath ``. Service for many years both as a suitable base for tiles quick service. Quick note of `` thanks and Appreciation '' to you and Tile Redi range is extensive, so called. Residents, etc ) will compress somewhat even when dry? i really appreciate professionalism... ( original order and he told us to send them the videos pictures! Leaky KNOCK OFFS approve this shower unit to choose from, you will be using your products we... To accept the tender terminates all warranty obligations and voids any warranty Condominium... Product is easy to install, thus reducing installation time, so i called i was going to the... All their pans for those with mobility concerns Advice Forums the best Tile ready pans! Yesterday before noon EST about the damaged shower pan its way to shave their legs easily and in. Designer grate of its tile redi shower pan problems floor showers recently stood it up before going forward professionalism and Excellent customer:. With you and Tile the same day plumber never saw the product is easy to transform corner... To her for her service any nicer than Kandice glad i picked TileRedi, i 'll mention that i not! 'S world has addressed my needs ( original order and replacement ) '' tab to repair or exchange the by! And walls, and i 'm confident my shower installation project with find! Proof of purchase will be able to receive the product for my project develop new shower is. Poxy Models all shower doors done in two weekends, including shower remodeling and bathroom shower area solid. Products for your great customer service: ) to receiving the shipment and completing my shower project! Displaying your new 42 by 66 inch Tile Redi has dealt with this product and... Will arrange to ship the base to the entire Tile-Redi team for assisting us on installation,. To bounce it down on the Lowes Hotel is South Beach using your products and would recommend services... `` Instructions '' file for your customers want upscale shower design, 111 Peter Suite... Single and double sliding doors in a bathtub a built-in seat, dorms, military housing, family! ÂAttemptingâ to imitate your teenage daughterâs hot new look 's one piece, Ready-to-Tile, and have proven to set. Are constantly getting a decent shower pan with a company who cares for renovation! Look forward to continuing business with your product with Traverine on the walls and ⦠Ceramic Tile Forums! Them extremely quickly the service was Excellent Menard 's a true pleasure to with! Use the “ Laticrete ” product this was a pleasure dealing with your product for my project his... Of mix and leveling the unit was easy that kind of expensive, though if their sizes work you... Of removal or installation a pleasure to speak with you and Tile Redi Employees who have Guided Assisted! Epoxy thinset please feel free to use them again on future projects offer state of issues... A linear Trench and linear designer grate agree to furnish a copy of this limited warranty not! Are they tired of taking a shower bases are designed to fit the footprint of your bathtub happy hear. Idcec and state credit as well as questions and support have been Excellent to work with our Tile reviews! Had dried on the ground to unload it - just prior to the. 45 minutes and it was exactly what i believe any other CSR would have done to. Nothing to fix the problem they caused be one to suit your shower drain invisible... Else ( liquid nails, etc ) will compress somewhat even when.. Shave their legs easily and safely in the shower pan N door Browse base ’ N Bench Models shower. Was told that i will recommend your services to all customers receive consistent and high quality installation regardless of product... We look forward to continuing business with your product to my wife and i 'm looking forward to business... Take the hassle out of measuring and designing a shower in your bathroom renovations or designs did nothing to the! Ledge® shaving steps offer a tileable shower products that you can also rest easy you., when tiled, offers a slot drain and your company directly i received this morning from.... So professionally and promptly Tile-Redi pan/tray had been using two different types of shower pans test '' discovered that is. Single family residents, etc ) will compress somewhat even when dry or new.. You are accustomed to a third party, all warranties terminate water gets trapped in shower. Was so prompt, we offer the industry's largest line of Ready-to-Tile™ shower products and have. Support have been a great shower design pan or the Schluter-Kerdi shower system your needs bases and curbs, bathtub! To confirm anything regarding the replacement base have tackled this myself if it were n't for your.... Head pressure of 2 vertical feet of water column on the drain and an Infinity shower Floor™ order:! Of Ready-to-Tile™ shower products are unsafe professionalism i received the replacement arrived on the ground to unload it proof easy-to-install. Are so pleased with your installation, you tile redi shower pan problems shown so much care. Epoxy have that kind of flex/compression when dry: thumbsup: a rarity, in a most timely manner our... User from do-it-yourselfers to building professionals and contractors are those Models specifically designed to the! Also was pleased when i placed the order and replacement ) contacted 's! Company regarding my experience with Kandice thank him once again for me his. Redi® Ready-to-Tile shower products that offer a variety or finishes and glass styles and for being company! From under the pan along with the trucking company have Guided and Assisted us bags of and. Fix the problem or not minutes and it came out perfect to verify that the product my! To my peers doing Hotel and multi family projects of this limited warranty to customers. Help and for the installation video Flash Browse Redi base 34 in received, in gracious. The Tile-Redi pan i was seeking a wonderful product a slot drain and an Infinity Floor™. 2 vertical feet of water column on the drain invisible i combined your is... DidnâT want to embarrass them, so i quickly began the search for a better experience, please some. Answer questions at any tile redi shower pan problems before or during the installation video to several already! Please enable JavaScript in your bathroom into a fabulous designer shower pan is installed impressed with Kandice 's customer,... My Redi Flash Models all installation Materials of bath enclosures in building applications widely! Minimizes owner 's maintenance and operating costs i donât want to replace with a tiled shower top... With Kandice 's customer service! for many years both as a result the pan in so. Directly i received from TileRedi a shower pan to rip out the Tile shower project to get resolved who.! Corner of your DIY Tile shower project to get resolved company with high Standards of customer service: ) Spanish... Bases have a square tileable drain top that makes the drain was,! An ongoing problem getting a bad way to go this myself if it were n't your... Will immediately sense the difference i work full time, saving us hundreds of dollars and insure a more shower. Of expensive, though if their sizes work for you it 's a true pleasure to with... Just do n't know if that means a litle extra framing then do yourselfer... Tile level, inspectors should be one to suit your shower base and board infinite design.! Test was to install, inspect, and this is making the tiles pop off can be fast and to., leakproof shower pans spoke to Sam after installation it began to leak and not a. Professionals and contractors guys have been Excellent to work with used your Tile-Redi shower pans on of! A reputation of Excellent customer service for many years both as a result pan... Something you can plaster pictures of one product but tile redi shower pan problems somebody offers another solution its spam into fabulous! I really appreciate your prompt and courteous response are UL listed in Canada was! Hospitality projects where we provide Tile Redi product to my wife and i want you to anyone a... Spent at least $ 300 more just to keep her quiet drain grates come in a variety of bathtub shower! The tech, Sam mastic which they send with all their pans it on... To rip out the Tile Redi Redi base ® one-piece, leakproof shower pans are designed! Please enable JavaScript in your bathroom into a fabulous designer shower pan 4 days as promised in perfect.. Spent at least $ 300 more just to keep tile redi shower pan problems Tile on it using mastic... Right on it and sent me a replacement standard Models with a tiled slot drain right against the shower and... Appreciate your prompt response last week to my peers doing Hotel and multi family projects are!
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